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How can I freeze and unfreeze a hold?

Sometimes, you want to freeze a hold and then unfreeze it later. For example, if you’re going on vacation for a month, you can freeze all of your holds while you’re gone and then unfreeze them when you return. This ensures that you won’t miss your requests.

To freeze a hold:

  • Log in to your account.
  • From your list of holds, click the Freeze checkbox on the right, next to the item(s) you want to freeze (see sample image below).
  • Click the Update List button at the top or bottom of your list.
  • You’ll see red text that states: The following hold(s) will be canceled or updated, would you like to proceed? Click [Yes].
  • Your hold is now frozen.
  • The process is the same for un-freezing holds.  Simply un-check the Freeze holds checkbox and be sure to Update List and Click [Yes]

Screen Shot of catalog screen with Freeze Hold button